The SMB ROI Tracking Playbook (GA4 + Call Tracking)

Turner Blue Team • 6–8 min • Aug 13, 2025

1) Define conversions

Leads = forms, calls ≥30s, booked appointments. Track all three.

2) GA4 events

Use GTM to send events: form_submit, call_click, call_connected, calendar_booked, file_download.

3) UTMs everywhere

Standardize: utm_source, utm_medium, utm_campaign, utm_content. Mirror in your CRM.

4) Call tracking

Dynamic number insertion matches sessions to phone calls. Record source & keyword where possible.

5) Dashboard

Blend GA4 + call data: CPL, qualified rate, show-rate, close-rate, ROAS. Make decisions weekly.

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